We guarantee a money back refund if you are not 100% happy with your online purchase. Products will need to be returned to Get Wet Waikato, in their original condition and packaging, and with Get Wet Waikato’s packing slip. Notification of a return needs to be made to Get Wet Waikato within 5 days of receipt by you.
Once we have received the goods and ascertained that they and their packaging are still in a condition that they can be resold, for the full original retail price, you will receive a full refund less any courier and packaging charges. Any courier costs you incur to return the product to us, will not be refunded unless we have made an error. Courier costs are generally non-refundable for undelivered, unclaimed or returned packages unless we have made an error.
We regret we cannot offer a refund or exchange for any products listed on the site
https://getwetwaikato.co.nz/ once the product has been used or tampered with, or if the packaging has been damaged to the extent that the item is no longer saleable for its original full price.
Our site is aimed at customers who are already reasonably familiar with our good reputation and the product lines and brands we sell. We are different from most internet sales companies in that our e-commerce and mail order service is simply another convenient option we provide for you, our customers. If you are in any doubt about an item you are considering purchasing online with us, then we strongly recommend that you email us first during business hours. Our email is
info@getwetwaikato.co.nz. Alternatively contact our store and you can ask to speak to a specialist for free advice on your intended purchase.
If there is any defect in the product on receipt, once opened, then it may be returned to us for exchange or a refund at that time. Please e-mail
info@getwetwaikato.co.nz and we can arrange this. We will inform you of what needs to be done to arrange the refund. You must make a notification within 5 days of receipt.
