Within Island: 2-3 Days
Between the North & South Island: 2-3 days
For areas that are Out of Service or Rural please allow a further 2-4 days
International: 10-14 Days
Loss or damage in transit
Get Wet Waikato will take every care in packing and dispatching your purchase but is not responsible to the buyer, or any person claiming through the buyer, for any loss or damage to goods or products caused by any event of any kind by any person, whether or not Get Wet Waikato is legally responsible for the person who caused or contributed to that loss. Get Wet Waikato is not responsible for any loss of items that are wrongfully signed for and accepted by a third party.
Christmas Delivery Expectancy
Online orders placed on or before the 15th of December can be expected to arrive before Christmas Day. However, any orders placed after this date may be subject to arriving later. Please bear this in mind when ordering from our online shop.
If you’re considering purchasing our products for international delivery, please review the following export conditions and restrictions:
Customs Declarations: We adhere to all customs regulations and requirements when shipping our products internationally. Each package is accurately labelled and accompanied by the necessary customs documentation to facilitate smooth clearance through customs authorities.
Export Documentation: To expedite the customs clearance process, we provide detailed export documentation with each shipment. This includes commercial invoices, packing lists, and any other required documentation specific to the destination country.
Restricted Items: While most of our products can be shipped internationally without restrictions, please be aware that certain items, such as dive knives, spearguns or compressed air tanks, may be subject to import regulations in some countries. We recommend verifying the import requirements of your country before placing an order.
Tariffs and Duties: Customers are responsible for any applicable tariffs, duties, or taxes imposed by customs authorities in the destination country. These charges vary depending on the value and nature of the products purchased and are not included in the product prices or shipping costs displayed at checkout.
Shipping Restrictions: Some countries may have restrictions on the importation of scuba diving equipment or specific shipping methods. We work closely with our shipping partners to ensure compliance with any shipping restrictions that may apply and to offer you a range of reliable shipping options.
Export Assistance: If you have any questions or concerns regarding the export of our products, our team is available to assist you. We can provide guidance on customs procedures, shipping options, and any other export-related inquiries you may have.
Trade Agreements: New Zealand has trade agreements in place with various countries that may affect the importation of our products. Depending on the destination, customers may benefit from preferential tariff rates or other trade-related advantages.
Please don’t hesitate to reach out to us if you need further information or assistance with international orders. We’re dedicated to ensuring that your scuba diving equipment reaches you safely and efficiently, wherever your underwater adventures take you!
