Terms & Conditions

Delivery times

Delivered with Aramex

Within Island: 2-3 Days

Between the North & South Island: 2-3 days

For areas that are Out of Service or Rural please allow a further 2-4 days

International: 10-14 Days

Orders

By placing an order on this website you agree to, and accept the terms and price specified on this website. This price may include additional delivery and other applicable charges. This offer may be accepted or rejected by Get Wet Waikato for any reason, including, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with Get Wet Waikato will only come into existence when you have fully paid for your order and Get Wet Waikato provides confirmation that your order has been accepted. Confirmation will be sent via email to your elected email address.

Loss or damage in transit

Get Wet Waikato will take every care in packing and dispatching your purchase but is not responsible to the buyer, or any person claiming through the buyer, for any loss or damage to goods or products caused by any event of any kind by any person, whether or not Get Wet Waikato is legally responsible for the person who caused or contributed to that loss. Get Wet Waikato is not responsible for any loss of items that are wrongfully signed for and accepted by a third party.

Exclusion of Negligence

Get Wet Waikato is not liable to the buyer in contract or in tort arising out of, or in connection with, or relating to:

a. the performance of the product;
b. any fact, matter or thing relating to the products; or
c. any error in information supplied to the buyer or a user at or after the date of the purchaser’s or user’s use of the product.

Delivery

Delivery times given on this website are indicative only. Your order will be dispatched from Get Wet Waikato provided they have the items to fulfil your order, in stock. If they do not have your ordered product available Get Wet Waikato will not be liable for any failure to observe these delivery times but will try and contact you by phone or email if any late deliveries are anticipated. You understand and agree that you shall not be entitled to withdraw or modify any commitment made for the purchase of products from this website once that commitment has been made, for any reason, including without limitation, due to any delay in delivery.

If however, the delivery has not happened after 30 days from the indicative delivery date, the buyer may elect to treat the failure to deliver as a terminating contractual event. In such an event Get Wet Waikato will refund any payment made to it in respect of that particular order.

If Get Wet Waikato is unable to source the particular product you require, Get Wet Waikato will contact you, the buyer, and inform you of the general date of availability. If you, the buyer, are unhappy with that, Get Wet Waikato will provide a refund of the money paid for that order.

Cancellations, returns and/or refunds policies

We guarantee a money back refund if you are not 100% happy with your online purchase. Products will need to be returned to Get Wet Waikato, in their original condition and packaging, and with Get Wet Waikato’s packing slip. Notification of a return needs to be made to Get Wet Waikato within 5 days of receipt by you.

Once we have received the goods and ascertained that they and their packaging are still in a condition that they can be resold, for the full original retail price, you will receive a full refund less any courier and packaging charges. Any courier costs you incur to return the product to us, will not be refunded unless we have made an error. Courier costs are generally non-refundable for undelivered, unclaimed or returned packages unless we have made an error.

We regret we cannot offer a refund or exchange for any products listed on the site https://getwetwaikato.co.nz/ once the product has been used or tampered with, or if the packaging has been damaged to the extent that the item is no longer saleable for its original full price.

Our site is aimed at customers who are already reasonably familiar with our good reputation and the product lines and brands we sell. We are different from most internet sales companies in that our e-commerce and mail order service is simply another convenient option we provide for you, our customers. If you are in any doubt about an item you are considering purchasing online with us, then we strongly recommend that you email us first during business hours. Our email is info@getwetwaikato.co.nz. Alternatively contact our store and you can ask to speak to a specialist for free advice on your intended purchase.

If there is any defect in the product on receipt, once opened, then it may be returned to us for exchange or a refund at that time. Please e-mail info@getwetwaikato.co.nz and we can arrange this. We will inform you of what needs to be done to arrange the refund. You must make a notification within 5 days of receipt.

Export conditions and restrictions

If you’re considering purchasing our products for international delivery, please review the following export conditions and restrictions:

Customs Declarations: We adhere to all customs regulations and requirements when shipping our products internationally. Each package is accurately labelled and accompanied by the necessary customs documentation to facilitate smooth clearance through customs authorities.
Export Documentation: To expedite the customs clearance process, we provide detailed export documentation with each shipment. This includes commercial invoices, packing lists, and any other required documentation specific to the destination country.
Restricted Items: While most of our products can be shipped internationally without restrictions, please be aware that certain items, such as dive knives, spearguns or compressed air tanks, may be subject to import regulations in some countries. We recommend verifying the import requirements of your country before placing an order.
Tariffs and Duties: Customers are responsible for any applicable tariffs, duties, or taxes imposed by customs authorities in the destination country. These charges vary depending on the value and nature of the products purchased and are not included in the product prices or shipping costs displayed at checkout.
Shipping Restrictions: Some countries may have restrictions on the importation of scuba diving equipment or specific shipping methods. We work closely with our shipping partners to ensure compliance with any shipping restrictions that may apply and to offer you a range of reliable shipping options.
Export Assistance: If you have any questions or concerns regarding the export of our products, our team is available to assist you. We can provide guidance on customs procedures, shipping options, and any other export-related inquiries you may have.
Trade Agreements: New Zealand has trade agreements in place with various countries that may affect the importation of our products. Depending on the destination, customers may benefit from preferential tariff rates or other trade-related advantages.

Please don’t hesitate to reach out to us if you need further information or assistance with international orders. We’re dedicated to ensuring that your scuba diving equipment reaches you safely and efficiently, wherever your underwater adventures take you!

Clearance

Pricing valid for clearance period or while stocks last. Please allow 7-10 days for shipping of clearance product. RRPs quoted are our original retail prices. Colours, sizes and availability may vary between store and online. If there is any defect in the product on receipt, once opened, then it may be returned to us for exchange or a refund at that time. Please refer to size guide when selecting clothing as returns are not accepted on any clearance product. You must make a notification within 5 days of receipt.

Termination

Your ability to purchase products and services from this website may be terminated at any time by Get Wet Waikato without notice. All disclaimers and limitations of liability by Get Wet Waikato will survive termination. Should you object to any of these terms & conditions, including any subsequent amendments, you must immediately discontinue use of this site.

Colour Information

While Get Wet Waikato has endeavoured to display accurately the colours of products, the actual colours you see will depend on your monitor and may not be accurate.

Product Descriptions

Get Wet Waikato and its suppliers attempt to be as accurate as possible in describing products detailed on the site http:// www.getwetwaikato.co.nz/. However, Get Wet Waikato does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Get Wet Waikato itself is not as described, your sole remedy is to return it, in an unused condition, in the original packaging for a refund of the purchase price. The cost to return courier these products to us will be at your expense. You must make a notification within 5 days of receipt.

Governing Law

The laws of New Zealand govern any contract arising out of this website, and all disclaimers, terms and conditions and terms of use.

Become a Member

By registering online you can become a member of Get Wet Waikato Online Store. By registering as a member, you agree to be contacted by Get Wet Waikato electronically by e-newsletter. If you do not wish to receive electronic newsletters from us please unsubscribe by using the Contact Us form on this website. Please refer to our Electronic Communications section.

Disclaimers & Limitation of Liability

You, the customer expressly agrees that use of http://www.getwetwaikato.co.nz/ is at your sole risk. Neither Get Wet Waikato, nor any of their officers, directors or employees, agents, third-party content providers, merchants, licensors (collectively, “Providers”), or the like, warrant that Get Wet Waikato will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of Get Wet Waikato, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through Get Wet Waikato.

This site is provided by Get Wet Waikato on an “as is” and “as available” basis. Get Wet Waikato makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site.

Get Wet Waikato reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfil your order, you will be offered an alternative or given a refund for the unavailable product.

Site Policies, Modification, & Severability

We reserve the right to make changes to our site, policies, and these terms & conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Please review our other policies, all contained under Customer Service, and posted on this site. These policies also govern your visit to www.getwetwaikato.co.nz.

Comments, Feedback and Submissions

Get Wet Waikato welcomes your feedback regarding this web site, as well as its products and services. Any information, concepts, ideas, comments, materials, suggestions or comments sent to Get Wet Waikato will not be treated as confidential information and by submitting such information you are granting Get Wet Waikato an unrestricted license to use, display, modify, reproduce, transmit and distribute such information for any purpose whatsoever. Unless required by law, Get Wet Waikato will not use your name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.

Christmas Delivery Expectancy

Online orders placed on or before the 15th of December can be expected to arrive before Christmas Day. However, any orders placed after this date may be subject to arriving later. Please bear this in mind when ordering from our online shop.

Help

At Get Wet Waikato, we aim to offer you the best level of customer service, both online and off. We’re not satisfied until you’re satisfied with our service, our product range and our brands. If you have any questions or problems whatsoever then please email us and we will endeavour to solve whatever trouble you have in a timely and efficient manner.

0800 2 GET WET

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